BROOM Help Center

1. Check that you are using the same sign-in method you originally used: email, Apple, Google or Facebook.
2. For email sign-in, use Forgot password on the sign-in screen and follow the reset link.
3. If Apple Hide My Email was used, your BROOM account may be linked to an Apple relay address rather than your everyday address.
4. If the reset link expires or you no longer control the provider account, email support from an address you can access. Never send us your password or authentication code.

Include the sign-in method and the exact error text or screenshot, with sensitive codes hidden.

1. In BROOM, open Profile → Settings → Manage Premium.
2. Select Restore Purchases if Premium is missing after reinstalling the app or changing devices. Use the same Apple or Google store account that made the purchase.
3. To cancel or change an Apple subscription, open iOS Settings → your name → Subscriptions → BROOM. For Google Play, open Play Store → profile icon → Payments & subscriptions → Subscriptions → BROOM.
4. Deleting BROOM or deleting your BROOM account does not cancel the store subscription. Apple or Google controls cancellation, charges and refunds.

If restoration fails, include the store (Apple or Google), product name, approximate purchase date and a redacted receipt or transaction reference. Do not send full payment-card details.

1. Allow camera access when BROOM asks. If access was denied permanently, open device Settings → BROOM → Camera and enable it.
2. Use clear lighting, keep the barcode inside the frame, or photograph the meal without covering the lens.
3. If camera access is unavailable, use manual food search or entry. Barcode lookup and meal-photo analysis are different features.
4. A meal photo chosen for AI analysis is sent to BROOM and the TASTY API as described in the Privacy Policy. Do not include faces, documents or unrelated private details in the frame.

Include your device model, operating-system version, BROOM version and whether the issue affects barcode scanning, meal photos or both.

When you first use an AI feature that requires sending data to a third-party provider, BROOM asks for your explicit consent. You can withdraw it at any time in Settings → Privacy → AI Features.

From the ranking or user search results, open the menu for the relevant user, then choose Report or Block. You can manage blocked users in Settings → Privacy → Blocked Users.

1. Open BROOM and go to Profile → Settings.
2. Scroll to Delete account.
3. Read the warning, enter the requested confirmation and confirm deletion.
4. Separately cancel any Apple or Google subscription in the store settings; account deletion does not cancel it.

Deleting your account removes the BROOM account and the associated personal operational data that does not need to be kept, including the media owned by the account — your profile photo and your meal photos. Limited information may be retained where it is necessary for legal or accounting obligations, security, abuse prevention or dispute resolution; the Privacy Policy gives the detail. Deleting the BROOM account does not automatically cancel an Apple or Google subscription. If you cannot sign in, email support to request deletion.

1. Email support from the address connected to your account where possible.
2. State whether you want access, correction, deletion, restriction, objection, portability or help with an AI choice.
3. Give only the information needed to find the account. We may ask for proportionate identity verification before acting.

We process requests under applicable law. This page does not promise an unverified response time.

To help us investigate, include:

• the email or username associated with BROOM
• your device and BROOM app version
• what you expected and what happened
• the exact error and approximate time

Never send passwords, one-time codes, full card numbers or more health information than the issue requires.

Email BROOM support

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